User Help for Disaster Recovery for Dell
Introduction
This section covers the day-to-day workflows for running, testing, and recovering from a failover, and how to diagnose issues afterward.
Use Cases walks through the distinct workflows for exercising a failover — executing a real failover, DR Rehearsal Mode, Simulated Disaster Event testing, and the underlying storage-layer steps behind each. If a failover does not complete the way you expect, or you need to verify that your environment came back up correctly after a DR event, Troubleshooting is where to start: diagnosing incomplete or partially successful failovers, verifying DNS, SPN, quota, and file system access after a failover, manually switching SMB clients when automation does not complete the redirect, checking SyncIQ policy and job state after a failover, and recovering from a failover that did not finish all of its steps. It also covers collecting Eyeglass logs to escalate to support when an issue needs deeper investigation.