Troubleshooting (All Products)
Introduction
Data Security, AirGap, Disaster Recovery, and Data Orchestration for Dell all run on the same underlying Superna Eyeglass appliance. This is the single Troubleshooting area for all of Cyberstorage for Dell, organized by product. Cross-product tools that apply regardless of which edition you have deployed are listed directly below; product-specific troubleshooting is grouped into its own subsection.
Cross-Product Tools
Log Parser and Doc Generator
Self-service log analysis for all Eyeglass products, plus the licensed Doc Generator tool for building design documentation.
Healthcheck Eyeglass with 3rd-Party Monitoring Tools
Which Eyeglass processes to monitor with external monitoring tools to detect abnormal appliance conditions.
By Product
Disaster Recovery
Diagnose incomplete failovers, verify DNS/SPN/quota/file system access, manually switch SMB clients or SyncIQ policies, recover quota jobs, and collect logs for support.
Data Security
ECA management and diagnostics, AD user SID resolution, authenticating remote services, ECA sanity checks, cluster event ingestion, and Threat Hunting troubleshooting.
Data Orchestration
Diagnose Golden Copy job failures, performance issues, VAN/cluster operations, and cloud storage connectivity problems.
AirGap
Open and close maintenance windows, stop replication in an emergency, and resolve job failures caused by active ransomware events.