Superna™ for PowerScale Core Appliance Installation Service

Overview

This service is included with the DR and/or Data Security Licenses. It is designed to assist customers with their Superna installation and knowledge transfer on monitoring, troubleshooting and basic operations of the Superna Core Agent appliance.

• Service Delivery: Remote sessions for audio, video and screen sharing via Zoom, VPN or alternate remote access to customers PowerScale equipment. Estimated three (3) hours over a span of one (1) day with dedicated customer technical resources.
• Operating Hours: Monday to Friday 9 am - 4 pm in your local time zone excluding major holidays.
• Terms and Conditions:
  • Legacy EULA: https://manuals.supernaeyeglass.com/project-eula-and-support-agreement/HTML/supernaeyeglasseulaandsupportservicesagreemen.html
  • Subscription EULA: https://manuals.supernaeyeglass.com/project-eula-and-support-agreement/HTML/superna-subscription-terms-and-conditions.html
• Exclusions:
  • This installation service task is included in the product purchase and is not a replacement for advanced services that include DR design and failover training, or Data Security feature installation and configuration.
  • External configuration of AD, DNS, and other 3rd party vendors
  • Superna resources are not authorized to provide design recommendations, initiate failover operations or execute cluster configuration changes that can compromise cluster data availability

Prerequisites

• Complete a Pre-Installation Questionnaire Form located here
• Send a schedule installation request to services@superna.net
• Entitlement is one appliance installation per purchase of DR Bundle and/or Security Bundle.

Service Methodology

Superna for PowerScale Installation - remote session to accomplish the following:

1. Gather site installation requirements.
2. Provide guidance on deployment of Superna appliance on VM host
3. Download and apply Superna license key
4. Guidance on creating user accounts on the clusters for authentication purposes
5. Add PowerScale devices to Superna inventory
6. Test configuration replication of cluster shares between clusters
7. Generate backup logs of the Superna appliance
8. Configure and test email notifications
9. Configure and test Phonehome
10. Installation document completed and delivered

Knowledge Transfer Session

1. Review installation and operating procedures to monitor for configuration replication and DR readiness status
2. Review monitoring tools such as alerting, email notifications and logging
3. Review online help system for errors within the Superna Web UI
4. Review Superna appliance backup and restore procedures
5. Walkthrough of the support process including account enrollment and knowledge base access

Service Complete: Review and deliver final Installation Report.