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DR Design and Implementation Service

Overview​

This standalone service provides implementation of a DR design and configuration on PowerScale which is required for using one of the supported failover methods (Access Zone, IP Pool, SyncIQ or DFS mode). The configuration changes will also leverage SyncIQ best practices to enable a robust DR solution with PowerScale and Superna™. In addition, DR Readiness automation will be configured to ensure continuous DR testing is fully automated using the Runbook Robot feature in Superna™.

Dell SKU: AA977302. Superna Product Code: eyeglass-P015

  • Service Delivery: Remote sessions for audio, video and screen sharing via Zoom, VPN or alternate remote access to customers' PowerScale equipment. Estimated 5-8 hours over a span of 6-8 days with dedicated customer technical resources.
  • Operating Hours: Monday to Friday 9 am - 4 pm in your local time zone excluding major holidays.
  • Terms and Conditions:
  • Exclusions:
    • Customers are responsible for making all changes to all third-party devices or software components and having expertise in AD, DNS, Firewall, NFS, Windows, SMB, DFS sufficient to follow the directions provided by this service. All hands-on changes to third-party products MUST be done by the customer.
    • Two-cluster design coverage included in the scope of Service
    • NOTE: For three or more clusters, an additional purchase of DR Implementation Services or Service hours will be required.
    • Superna Services failover and failback implementation activities cannot use any type of production data.
    • Superna Services are not a substitute for customer developed procedural runbooks, (runbooks are step by step, command level documents, and include external application procedures to validate DR end to end).

Prerequisites​

  • Installed Superna™ Core Agent appliance
  • Access Requirements: PowerScale cluster login with admin and root access, Active Directory, DNS, DFS namespace
  • Customer IT admin knowledge and permissions to modify 3rd party solutions:
    • DNS
    • Active Directory
    • Microsoft DFS (if in use)
  • PowerScale hands on knowledge required:
    • SyncIQ policies
    • Advanced Pool License
    • Active Directory
    • Architectural network diagram
    • Identify SMB shares, NFS exports/aliases to protect

Service Methodology Flow​

Environment Readiness Phase​

(DR Design and Implementation - Questionnaire/Kickoff)

  1. Review DR failover mode options.
  2. Collect environment information (SyncIQ replication topology, access zones, network pools, DNS vendor, SMB shares & NFS exports/aliases).
  3. Design failover topology (what will failover, where it will failover to).
  4. Discuss and review RPO objectives (optional).
  5. Recommend failover solution presented based on Collection Phase.

Deployment Readiness Activities​

Design and Implementation DR phase:

  1. Customer applies changes coordinating with SME within customer organization to apply changes.
  2. Superna validates DNS dual delegation (if implemented), DFS configuration (if implemented), Active Directory SPN delegation, SyncIQ policy status, IP pool mapping (if implemented), job definitions and DR dashboard.
  3. Submit support logs for validation of correct configuration.

Validate Runbook Robot failover automation - NON PRODUCTION DATA​

  1. Review Runbook robot configuration requirements (Runbook Robot Guide).
  2. Configure Runbook Robot for chosen failover method.
  3. Run Runbook Robot failover and failback.
  4. Review success and failover of Runbook Robot SyncIQ policies and how to check completion.

Knowledge Transfer phase​

  1. Review failover planning process on how to plan a failover.
  2. Review best practices guide on how to execute steps pre-failover and verify the cluster environment before any failover.
  3. Review failover release notes document on last minute release specific steps or instructions.
  4. Review DR assistant validation screen warnings.
  5. Review failover logs in detail to explain how to read them and diagnose successful vs unsuccessful steps.
  6. Review failover recovery guide and how to use this to recovery from failed steps.
  7. Review process to raise support request correctly to get failover log analysis completed.

Service Complete: Review and deliver final DR Design document.