Data Security Design and Implementation Service

Overview

Superna resources will assist with advanced design and implementation of the Data Security Bundle (Ransomware Defender and Easy Auditor modules). This service includes additional KT sessions, environment tuning, best practice configuration and recommendations. This service includes additional configuration and integrations for SecOPS teams, additional knowledge transfer with SecOPS teams. Integrations with SIEM, SOAR and email routing are configured.

Dell SKU: AC318120. Superna Product Code: eyeglass-P028

• Service Delivery: Remote sessions for audio, video and screen sharing via Zoom, VPN or alternate remote access to customers' PowerScale equipment.
• Operating Hours: Monday to Friday 9 am - 4 pm in your local time zone excluding major holidays.
• Terms and Conditions:
  • Legacy EULA: https://manuals.supernaeyeglass.com/project-eula-and-support-agreement/HTML/supernaeyeglasseulaandsupportservicesagreemen.html
  • Subscription EULA: https://manuals.supernaeyeglass.com/project-eula-and-support-agreement/HTML/superna-subscription-terms-and-conditions.html
• Exclusions:
  • Superna resources are not authorized to provide design recommendations for Disaster Recovery features.
  • Hands-on changes to external IT components, for example DNS, Active Directory, PowerScale or other non Superna supplied products.
  • Service delivery requires customers to have hands-on knowledge of all external IT components and decision making on production customer data

Service Methodology Flow

Collection and Planning Phase

• Implementation overview
• Environment health review: Assessing the customer's risk profile
• Determining and documenting threat response settings to meet the customer's risk profile
• Reference the final ECA Installation Report (from original deployment)

Configuration Phase

• Implement threshold setting recommendations
• Configure monitor and ignore lists
• Alert integration into SIEM tools via syslog forwarding
• Custom email routing configuration for SecOPS teams
• Simulated test with honeypot tripwire feature

Knowledge Transfer

• Deep dive on threat detection
• How to respond to a false positive event
• How to respond and recover from a real ransomware event
• Hands on data recovery testing

Service complete: Deliver updated ECA Installation Report.