AirGap PowerScale Design and Implementation
Overview
This service will assist customers to design and implement an AirGap solution that vaults a copy of data to an offline vault PowerScale cluster. The service will require the customer to deploy a vault PowerScale cluster dedicated to the AirGap copy.
Dell SKU: AB291773. Superna Product Code: eyeglass-P024
- Service Delivery: Remote sessions for audio, video and screen sharing via Zoom, VPN or alternate remote access to customers' PowerScale equipment. Estimated 5-8 hours over a span of 6-8 days with dedicated customer technical resources.
- Operating Hours: Monday to Friday 9 am - 4 pm in your local time zone excluding major holidays.
- Terms and Conditions:
- One source PowerScale to be protected. For each addition source cluster, additional service hours will be required to purchase
Exclusions
- Superna will not lead or own issue resolution related to customer outage or customer networking equipment
- Superna will not deploy the Vault PowerScale. Dell services are required to handle the deployment of PowerScale Vault cluster.
- Inside the Vault, Superna will not:
- Deploy the ESX host hardware and VMware OS installation. This is completed by the customer.
- Provide any vmware tools or VMs for recovery
- Superna will not be hands on for the configuration of routing or switching equipment.
Prerequisites
- Superna Core Agent Appliance and Ransomware Defender are deployed and configured
- Vault PowerScale cluster is deployed and reachable on the network at the start of the Service
- Enterprise Airgap solution license is purchased.
Service Methodology Flow
Data Collection Phase - Who participates: Customer and Superna
- Identify data on a production cluster that requires a vaulted copy.
- Plan policy design to protect specific applications
- Plan data replication interval to maintain vault copy based on the change rate of the application data. RPO report used as input to decision on replication interval.
- AirGap policy replication planning for maximum protection with the goal of setting the optimal policy replication schedule in Ransomware Defender to ensure the AirGap is open the least number of minutes per day.
- Collect network information on vlan routing or physical routing to the Vault PowerScale cluster.
- Collect Vault PowerScale IP and system zone IP pool configuration
- Validate if rapid recovery pre-staging will be configured on the vault PowerScale.
Design Phase - Who participates: Customer and Superna and Dell Deployment services
- Build out the Superna standard AirGap design document covering AirGap polices, schedules, networking, physical diagram, configure recovery IP pools, Data Pool recovery interfaces, Rapid Recovery DNS smartconnect pre-staged, Rapid Recovery Configuration sync procedures.
Configuration Phase - Who participates: Customer and Superna and Dell Deployment services
- Implement the Superna standard AirGap Design document for the AirGap configuration:
- Customer configuration responsibilities:
- Ethernet switches between production and vault cluster
- Vault management Ethernet switch
- Production cluster IP pool
- Production cluster new policies and full data sync started
- Vault network routing configuration
- Vault cluster operating configuration
- Ransomware Defender configuration with virtual AirGap and policy scheduling
- Ping tests with AirGap open and closed
- AirGap SyncIQ policy test sync
- Vault PowerScale alarm monitoring test
- Customer configuration responsibilities:
Wrap Up Phase - Who participates: Customer and Superna
- Knowledge Transfer on operating procedures for recovery options, how to add policies to vault data and set schedules. Alarm monitoring of the vault cluster, and airgap daily reports. Maintenance procedure review, upgrade procedure review.
- Q&A
Service Complete: Deliver the standard Superna Airgap Design document