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Version: 4.4.0

How to Setup Email Alarms with Exchange Server

Introduction​

This guide covers the minimum configuration needed to relay Eyeglass email alarms, reports (change reports, alarm reports, Recovery Objective Reports), and phone-home support through a Microsoft Exchange Server. It is not a comprehensive Exchange administration guide — only the steps needed to get email relay functioning.

Option A: Anonymous SMTP Relay with TLS Disabled (Narrow Scope)​

Use this procedure to restrict the relay scope to the Eyeglass appliance only.

  1. Log in to Eyeglass and open Notification Center from the start menu.

  2. Add an email address to send alarms, using the SMTP details of your Exchange server.

  3. Enter the IP address of an Exchange Front End Transport server.

  4. On the Exchange Receive Connector, disable TLS and configure the connector to allow external systems to relay SMTP with a narrow scope — restrict the allowed relay source to the Eyeglass appliance's IP address.

    Two supported connector configurations:

    • Anonymous disabled, requires authentication to Exchange — with TLS disabled.
    • Anonymous enabled for the Eyeglass connection — with TLS disabled.
    note
    • When using anonymous relay (no authentication), scope the connector to the Eyeglass appliance's IP address only, to prevent open relay.
    • Use a port not already in use on the Exchange server (e.g. port 256) if the default Receive Connector is on the same host — otherwise a port conflict occurs.
    • If Exchange logs certificate_unknown(46), this indicates a TLS parameter failure due to an unknown certificate — disable TLS on Eyeglass and retest.
    • The default connection policy scope shown in this procedure uses port 25 — change the port if the default Exchange Receive Connector already uses that port on the same host.

  5. Click the test button in Eyeglass's Notification Center and confirm you receive the test email.

  6. If a connection error occurs, review the debug information for failure details.

Option B: Authenticated SMTP Relay with TLS Enabled​

  1. Configure the Exchange Receive Connector on the Transport Hub to use TLS and Basic authentication (email and password) for mail relay.
note

The default Receive Connector enables Anonymous Users, which is often disabled in Exchange installations — confirm this matches your organization's security posture.