Skip to main content
Migration Notice
We're migrating documentation from the old portal into this one. Some things may look a little different or out of place in the meantime — we know, and we're working to get it right. If something's unclear or doesn't look right, let us know.

Getting Help

This section covers the practical steps for licensing Superna products, downloading software, and getting help from Superna Support.

Licensing and Software Downloads

Retrieve license keys, apply them to a product, request a trial, and download installers and upgrades.

See more

Contacting Support

Open a support case, submit a full appliance backup, and find the support portal, phone, and email channels.

See more

EULA, Support & Subscription Agreements​

Legal agreements governing your Superna license and Technical Support Services.

EULA and Support Agreement

Superna Subscription Terms and Conditions, including Technical Support Services terms.

See more

Subscribe to Eyeglass Updates​

All users registered in the Superna support system are automatically enrolled to receive email updates about major/minor release announcements and technical advisories. Each email type includes an opt-out option.

Product Quote Assistance​

If you need assistance to quote legacy or subscription products, email sales@superna.net.

See Also​