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Version: 4.4.0

Superna for VAST Core Appliance Installation Service

Overview​

This service is designed for customers who need deployment and knowledge transfer on monitoring, troubleshooting, and basic operations of the Core Agent Appliance.

Service delivery: Remote sessions for audio, video, and screen sharing via Zoom, VPN, or alternate remote access to customer VAST equipment. Estimated three (3) hours over a span of one (1) day with dedicated customer technical resources.

Operating hours: Monday to Friday, 9 am–4 pm in your local time zone, excluding major holidays.

Terms and conditions: Subscription EULA

Exclusions​

  • This installation service is included in the product purchase and is not a replacement for advanced services that include DR design and failover training, or Data Security feature installation and configuration.
  • Available with a DR Bundle and/or Security Bundle purchase.
  • External configuration of AD, DNS, and VAST cluster is not included.
  • Installation technicians are not authorized to provide design recommendations, initiate failover operations, or make material cluster configuration changes that can compromise cluster data availability.

Prerequisites​

Service Methodology​

Core Appliance Installation​

Remote installation with customer to accomplish the following:

  • Gather site installation requirements.
  • Provide guidance on installation of appliance on VMware host.
  • If the Superna appliance was previously installed for a trial or POC, reset the system to factory default, removing the trial configuration.
  • License appliance with transaction number and appliance ID.
  • Provide guidance on creating a service account for authentication to customer clusters.
  • Sync cluster configuration inventory (add clusters).
  • Verify correct job creation and successful sync.
  • Run appliance backup.
  • Configure and test email notifications.
  • Configure and test Phonehome.
  • Deliver completed installation document.

Knowledge Transfer​

  • Review installation and operating procedures to monitor for configuration replication and DR readiness status.
  • Review monitoring tools such as alerting, email notifications, and logging.
  • Review the online help system for errors within the Superna Web UI.
  • Review Superna appliance backup and restore procedures.
  • Walk through the support process, including account enrollment and knowledge base access.

Service Complete​

Review and deliver final Installation Report.