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Version: 4.4.0

Superna for VAST Data Security Design and Implementation Service

Superna Product Code (SKU): EYEGLASS-P028

Overview​

Superna resources assist with advanced design and implementation of the Data Security Bundle (Ransomware Defender and Easy Auditor modules). This service includes additional knowledge transfer sessions, environment tuning, best practice configuration, and recommendations. It also includes additional configuration and integrations for SecOps teams, with SIEM, SOAR, and email routing configured.

Service delivery: Remote sessions for audio, video, and screen sharing via Zoom, VPN, or alternate remote access to customer VAST equipment.

Operating hours: Monday to Friday, 9 am–4 pm in your local time zone, excluding major holidays.

Terms and conditions: Subscription EULA

Exclusions​

  • Superna resources are not authorized to provide design recommendations for Disaster Recovery features.
  • Hands-on changes to external IT components — for example, DNS, Active Directory, VAST, or other non-Superna supplied products — are not included.
  • Service delivery requires customers to have hands-on knowledge of all external IT components and decision-making on production customer data.

Service Methodology​

Collection and Planning Phase​

  • Implementation overview.
  • Environment health review: assessing the customer's risk profile.
  • Determining and documenting threat response settings to meet the customer's risk profile.
  • Reference the final ECA Installation Report from original deployment.

Configuration Phase​

  • Implement threshold setting recommendations.
  • Configure monitor and ignore lists.
  • Alert integration into SIEM tools via syslog forwarding.
  • Custom email routing configuration for SecOps teams.
  • Simulated test with honeypot tripwire feature.

Knowledge Transfer​

  • Deep dive on threat detection.
  • How to respond to a false positive event.
  • How to respond and recover from a real ransomware event.
  • Hands-on data recovery testing.

Service Complete​

Deliver updated ECA Installation Report.