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Data Security Bundle Installation Service

Dell SKU: AD154078. Superna Product Code: eyeglass-P028-INS

Overview​

This service is designed for customers who have purchased the Security Bundle and need installation and configuration assistance deploying Ransomware Defender, Easy Auditor and Security Integrations.

  • Service Delivery: Remote sessions for audio, video and screen sharing via Zoom, VPN or alternate remote access to customers' PowerScale equipment. Estimated three (3) hours over a span of 1-2 days with dedicated customer technical resources.
  • Service scope covers a single clustered ECA agent installation and configuration, with up to 2 collocated PowerScale Clusters.
  • Operating Hours: Monday to Friday 9 am - 4 pm in your local time zone excluding major holidays.
  • Terms and Conditions:
  • Exclusions:
    • Superna resources are not authorized to provide design recommendations for Disaster Recovery features. This would require a purchase of the DR Design and Implementation Service
    • Hands-on changes to external IT components, for example DNS, Active Directory, PowerScale or other non Superna supplied products.
    • Service delivery requires customers to have hands-on knowledge of all external IT components.

Prerequisites​

Complete these steps prior to scheduled installation and configuration:

  • Complete a Pre-Installation Questionnaire Form located here
  • Send a schedule installation request to services@superna.net
  • Core Agent Appliance is installed
  • Run an event rate script to determine a number of VMs
  • On the day of installation confirm availability of the DNS administrator to make changes if the above steps require debugging or were misconfigured.
  • Firewall ports opened as per documentation for ECA clusters

Service Methodology Flow​

Initial Setup and ECA (Extended Cluster Agent) Installation and Configuration Service​

ECA Agent Installation Phase - Remote installation with customer to accomplish the following:

  • Prerequisite - Gather and review site installation data submitted from the questionnaire

Configuration Phase - Remote

  • Apply License
  • Edit configuration file on agent startup
  • Startup clustered agent code
  • Configure PowerScale to audit files for testing phase
  • Verify audit messages are being processed
  • Completed

Ransomware Defender Configuration Phase​

Configuration and Testing:

  • Configure Security Guard feature
    • Validate successful execution
    • Configure schedule
    • Knowledge transfer on log file validation for Security guard
  • Enable monitor mode to baseline user behavior
  • Review Security assessment on enforcement section in the admin guide
  • Schedule follow on Health Check and Knowledge Transfer sessions two-three weeks from phase completion

Knowledge Transfer:

  • How to enable production mode
  • Operational cluster management section
  • How to process security incidents work flow from the admin guide: How to respond to Security Events for Warning, Major or Critical Events
  • How and when to make white list changes when introducing new server applications that write data to PowerScale
  • UI walk through

Easy Auditor Configuration Phase​

Configuration and Testing:

  • Verify audit data is being stored in the analytics database with query interface
  • Run test user query report
  • Run test path based report
  • Test Where did my folder go?
  • Review test wiretap functionality on a path with a test user mounting and accessing files

Knowledge Transfer Phase

  • How to build a query and filter on user, path, file extension, file action
  • How to run query reports
  • Where to read documentation on Easy Auditor Operations.
  • Cluster Operations

Service complete - Review and deliver final ECA Installation Report.