Phone Home
This tab controls the opt-in telemetry feature. It sends anonymized system health and usage statistics to Superna to support product improvement and support.
The tab also displays this appliance's permanent Appliance ID. This is the UUID you need when you request a license from Superna.
Overview
Phone Home is entirely opt-in. When enabled, the system sends a daily heartbeat to Superna. The heartbeat contains:
- The appliance ID
- The software version
- The cluster configuration
While the license manager is running, the heartbeat also includes:
- The installed licenses, as shown on the Licensing tab, including the license holder name the license was issued to
- The licensed and used TB and node count for each node tier (A, H, F)
This lets Superna check license use without asking for a log bundle.
No file data, audit records, object keys, or bucket names are ever included. The license holder name is the only customer-identifying item.
Log bundles (full backup archives) are uploaded only when Superna support explicitly requests them through the Log Upload Check poll.
The tab also lets you trigger a manual send with Send Now. It shows a live status panel and a recent-send history for diagnostics.
Auto-refresh toolbar
A toolbar at the top right of the tab controls how often the page reloads phone-home status from the backend.
- The drop-down offers 10 s, 30 s, 60 s, 5 m, or Off.
- A live countdown shows the time until the next refresh.
- The Refresh button forces an immediate reload.
- A response-time indicator shows how long the last load took.
Appliance Identity
| Field | Description |
|---|---|
| Appliance ID | The permanent UUID assigned to this appliance the first time it booted. Copy this value when you request a new license from Superna or open a support case. The Copy button copies it to the clipboard. |
| First Boot | The timestamp when the appliance was first started. Read-only. |
Phone Home Settings
| Control | Description |
|---|---|
| Data Collection Policy | A consent checkbox. You must select it before the enable toggle becomes active. The toggle is grayed out and ignored until you accept the policy. |
| Enable daily phone home | When on, the appliance sends a daily heartbeat to Superna. When off (the default), no automatic sends occur. |
| Save Settings | Saves the consent and enable state. Changes are not saved automatically when you change the toggle. Click Save Settings to keep them. |
| Send Now | Triggers an immediate telemetry send outside the normal schedule. See below. |
Send Now
Send Now is disabled until all of these are true:
- The consent box is selected.
- Phone home is enabled.
- No other log-collection job is running.
Use it after a support request, or to verify connectivity.
When you click Send Now, an inline agent-log-collection panel appears first, so the agent logs that travel with the telemetry are current. The send begins when collection completes, or when you click Skip and Continue Now.
Send Now result panel
After the send completes, a step-by-step result panel appears. Each row is one HTTP exchange with the Superna telemetry service. A green banner means the step succeeded. A red banner means it failed. If any step fails, the remaining steps are skipped.
Each step shows:
| Item | Description |
|---|---|
| Phase name | The operation being performed, for example "Heartbeat", "Log check", or "Upload". |
| Request | The request body that was sent. |
| Response | The raw response received from the server. |
| Meaning | A human-readable interpretation. Green is success and red is failure. |
Phone Home Status
A three-row card summarizes the state of phone home. Each row shows the latest result and its timestamp.
| Row | What it tracks |
|---|---|
| Registration Heartbeat | The result of the most recent daily POST to the Superna portal. Green ok means success. Red means it failed. |
| Log Upload Check | The result of the most recent 1-minute poll that asks Superna whether a log upload was requested. Common values are NO_ACTION_REQUIRED, LOGS_UPLOAD_MUTED, and LOGS_REQUESTED. |
| Backup Upload | The status of the most recent backup upload. It is triggered only when Superna requests one. Upload Completed! is green. Error … is red. |
Recent Sends
This table shows the most recent 10 phone-home events.
| Column | Description |
|---|---|
| Time | When the event was attempted. |
| Type | HEARTBEAT (purple) or UPLOAD (blue). |
| Trigger | Manual (amber) from clicking Send Now, Support Request (blue) requested by Superna, or Scheduled (gray) from the daily timer. |
| Result | OK (green) or Failed (red). |
| Detail | The server response or error message. Hover to see the full text. |
Workflows
Enable scheduled phone home
- Open the Phone Home tab.
- Select the Data Collection Policy consent checkbox.
- Switch the Enable daily phone home toggle on.
- Click Save Settings.
The daily timer takes over from the next tick. Watch the Phone Home Status card to verify.
Send a telemetry payload immediately for support
- Confirm that consent and enable are both on and saved.
- Click Send Now.
- Wait for the agent-log-collection panel to finish, or click Skip and Continue Now.
- Watch the step-by-step result panel to confirm that each phase succeeds.
- If any phase fails, note the failure reason and check network connectivity to the Superna endpoints.
- Tell the support team that the payload was sent so they can find it by Appliance ID.
Disable phone home
- Switch the Enable daily phone home toggle off.
- Click Save Settings.
Automatic sends stop immediately. Previously transmitted history remains visible in the Recent Sends table.
Tips
The Appliance ID at the top of this tab is the value to copy when you request a license from Superna. The Licensing tab has no separate appliance ID display.
The telemetry payload never contains object keys, bucket names, file names, user names, or IP addresses. It contains only aggregate counts, system-health metrics, and the installed licenses. The license holder name is the customer the license was issued to.
Use Recent Sends to confirm that scheduled sends are happening. A long gap between Scheduled entries may mean the schedule is not running or the system was offline.
The Log Upload Check poll fires every minute. If you see LOGS_REQUESTED followed by an UPLOAD row in Recent Sends, Superna requested your backup archive and received it.
If Send Now fails at the HTTP request step, check that the console has outbound HTTPS access to the Superna telemetry endpoints. In air-gapped environments these requests always fail, so leave the toggle off.
Turning consent off does not erase Recent Sends history. It only stops the daily heartbeat and disables Send Now.