Skip to main content
Migration Notice
We're migrating documentation from the old portal into this one. Some things may look a little different or out of place in the meantime — we know, and we're working to get it right. If something's unclear or doesn't look right, let us know.

Queue

Overview​

The Queue tab shows only pending jobs — jobs that are assigned to an agent and waiting to be picked up. Use this tab when you need to see how deep the backlog is, understand priority ordering, or confirm that a newly submitted job entered the queue correctly.

Capacity Bar​

Same color-coded bar as Live Jobs — reads Running: N / M · X queued. Pending jobs are counted in X (the "queued" segment), not in the running percentage. On this tab the X count is the depth of the backlog you are viewing.

Dispatch Animation​

When a job transitions from pending to running (detected on the next 30-second poll), it plays a two-phase animation: the row first bursts upward with a green glow ("explode"), then slides back in as Running with a green highlight ("reappear"), holds for a few seconds, and finally fades out. This confirms the agent picked the job up.

Priority Order​

Jobs are served to agents in priority order: CRITICAL first, then HIGH, then NORMAL, then LOW. Within the same priority tier, the oldest job runs first (FIFO).

CRITICAL (40) — bypasses all other work immediately.

HIGH (30) — urgent but does not preempt running jobs.

NORMAL (20) — default for all new jobs.

LOW (10) — background work; only runs when nothing else is queued.

Changing Priority​

Select jobs with the checkboxes and use the bulk action bar to promote, demote, cancel, or re-submit (resume) selected pending jobs. Priority changes take effect on the agent's next poll cycle.

A two-phase Select All is supported — first click selects loaded rows and shows a "Select all N" link in the banner; clicking the link fetches every matching ID from the server so the bulk action covers rows not on the current page.

Filters​

Same search, priority, and agent filters as the Live Jobs tab — plus the Find by ID input (comma-separated job IDs, debounced primary-key lookup that bypasses pagination).

Auto-Refresh​

The Queue tab refreshes every 30 seconds with a countdown timer next to the Refresh button.

Tips​

  • A job stuck in the queue for a long time usually means its assigned agent is at concurrency capacity or is draining. Check Cyber Vault > Agent Fleet Management.
  • Promoting a job to CRITICAL will move it to the top of the agent's next poll response — useful for urgent recovery windows.