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Inventory Troubleshooting

This section covers troubleshooting issues with the Inventory system in Superna 5.x.

Inventory FAQ​

Device Addition Failures​

Why does my device addition job fail?

Device addition jobs can fail for several reasons:

  1. Connection Issues:

    • Incorrect IP address
    • Network connectivity problems
    • Firewall blocking access to required ports

  2. Authentication Problems:

    • Invalid username or password
    • Account lockout due to failed attempts
    • Expired credentials

  3. Permission Issues:

    • The account lacks necessary permissions on the storage system
    • Restricted access to API endpoints or system information
Solution

Verify your connection details and ensure the account has proper administrative permissions on the storage system. The account should have access to file system operations, user management, and monitoring capabilities.

Inventory Error Codes​