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Version: 2.9.0

How to Unlock a User that has been Locked Out

Introduction​

In this guide you will find the method for unlocking a user that has been locked out of the system by Ransomware Defender.

Procedure​

  1. Open the Ransomware Defender Module by clicking on its desktop icon in the Eyeglass UI.
  2. Click on the Active Events tab.
  3. When you identify the active event, you will find a blue button under the Actions column for that event. Click this button.
  4. A dialog will appear. Next to the word "Action" you will find a drop-down menu. Expand this drop-down and click on Restore User Access.
  5. Click on Submit.
  6. Verify that the State column for the event changes to Access Restored.
info

These steps will unlock a user, as well as remove the lockout on SMB shares that were locked out. You may review the SMB shares that were processed by consulting the event log.

Next Steps​

You will want to verify that the previously locked-out user now has the expected access.