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Version: 4.4.0

Superna for Qumulo Core Appliance Installation Service

Overview​

This service is designed to assist customers with their Superna installation and knowledge transfer on monitoring, troubleshooting, and basic operations of the Superna solution.

Service delivery: Remote sessions for audio, video, and screen sharing via Zoom, VPN, or alternate remote access to customer Qumulo equipment. Estimated three (3) hours over a span of one (1) day with dedicated customer technical resources.

Operating hours: Monday to Friday, 9 am–4 pm in your local time zone, excluding major holidays.

Terms and conditions: Subscription EULA

Exclusions​

  • This installation service is included in the product purchase and is not a replacement for Advanced Services that include DR design and failover training.
  • External configuration of AD, DNS, Qumulo, and other third-party vendors is not included.
  • Superna resources are not authorized to provide design recommendations, initiate failover operations, or execute cluster configuration changes that can compromise cluster data availability.

Prerequisites​

Service Methodology​

Superna for Qumulo Installation Phase​

Remote session to accomplish the following:

  • Gather site installation requirements.
  • Provide guidance on deployment of Superna appliance on VM host.
  • Download and apply Superna license key.
  • Provide guidance on creating user accounts on the clusters for authentication purposes.
  • Add Qumulo devices to Superna inventory.
  • Test configuration replication of cluster shares between clusters.
  • Generate backup logs of the Superna appliance.
  • Configure and test email notifications.
  • Configure and test Phonehome.
  • Deliver completed installation document.

Knowledge Transfer Phase​

  • Review installation and operating procedures to monitor for configuration replication and DR readiness status.
  • Review monitoring tools such as alerting, email notifications, and logging.
  • Review the online help system for errors within the Superna Web UI.
  • Review Superna appliance backup and restore procedures.
  • Walk through the support process, including account enrollment and knowledge base access.

Service Complete​

Review and deliver final Installation Report.